Jasmine Feng
About Jasmine Feng
Jasmine Feng is a Customer Operations, Partner Engagement Manager at Zumper, specializing in operational excellence and customer relationship enhancement. She has extensive experience in business process outsourcing and has held significant roles at Shaklee Corporation and Keller Williams.
Work at Zumper
Jasmine Feng serves as the Customer Operations, Partner Engagement Manager (BPO) at Zumper, a role she has held since 2022. Based in the San Francisco Bay Area, she focuses on achieving operational excellence and enhancing customer relationships. Her responsibilities include optimizing support experiences through effective management of business process outsourcing (BPO) contact centers. Jasmine's expertise in this area contributes to the overall improvement of customer service delivery at Zumper.
Education and Expertise
Jasmine Feng holds a Bachelor of Arts in Mass Communication/Public Relations from Tamkang University, where she studied from 1993 to 1995. She furthered her education by obtaining a Master of Arts in Communication from Marquette University. Her academic background supports her professional expertise in customer operations, process development, and vendor management, particularly within contact centers.
Background
Prior to her current role at Zumper, Jasmine Feng accumulated extensive experience in customer experience management. She worked at Shaklee Corporation as a Senior Manager in Customer Experience from 2008 to 2021, where she focused on enhancing customer interactions. Earlier in her career, she served as a Marketing Administrator at Keller Williams from 2004 to 2008. This diverse background has equipped her with valuable skills in customer service and operational management.
Achievements in Customer Experience
Throughout her career, Jasmine Feng has demonstrated a commitment to improving customer experience. Her role at Shaklee Corporation involved leading initiatives that enhanced customer satisfaction and streamlined processes. At Zumper, she continues to leverage her expertise in optimizing support experiences, contributing to the company's operational goals and customer engagement strategies.