Suhail Durani
About Suhail Durani
Suhail Durani is a User Support Manager with extensive experience in technical support and operations management within the tech industry. He has held various roles at companies such as Coinbase, Workday, and Intuit, and has a Bachelor of Arts in Political Science from the University of California, Berkeley.
Work at 0x Labs
Suhail Durani has served as the User Support Manager at 0x since 2021. In this role, he has focused on enhancing user experience and support operations. He has developed new key performance indicators (KPIs) to track and improve team performance, contributing to the overall efficiency of the user support team.
Previous Experience at Coinbase
Before joining 0x, Suhail worked at Coinbase as Support Operations Manager from 2017 to 2019. During his two years in this position, he was responsible for overseeing support operations, ensuring that user inquiries were addressed effectively in a fast-paced environment.
Experience at Workday
Suhail was employed at Workday as Application Support Manager from 2019 to 2021. His role involved managing application support and optimizing workflows to enhance team productivity. He worked in the San Francisco Bay Area during his tenure.
Career at Intuit
Suhail's career at Intuit spanned several roles, starting as a Tier I Technical Support Representative in 2014. He progressed to Tier II Technical Support - Manager and then to Customer Care Manager before leaving in 2017. His experience at Intuit included a focus on technical support and customer care.
Education and Expertise
Suhail Durani studied Political Science at the University of California, Berkeley, where he earned a Bachelor of Arts (B.A.). He is recognized for his organizational skills and technical aptitude, which have been valuable in his roles within the tech industry.