Joe Wang
Director, Customer And Community Experience @ 1000Memories
About Joe Wang
I am a highly skilled customer service leader with more than 10 years of experience managing teams to improve CSAT, reduce customer complaints, and drive business growth. My expertise includes developing and implementing customer-centric strategies, analyzing data to identify opportunities for improvement, and leading cross-functional teams to achieve common goals. I am a strong communicator and team-builder with a track record of delivering best-in-class support and improving gross margin.