Brigitte Cornwell
About Brigitte Cornwell
Brigitte Cornwell is a Customer Support Manager at 1010data, where she has worked since 2021. With a background in technical support and information technology, she has demonstrated strong collaboration skills and a commitment to enhancing customer experience.
Current Role as Customer Support Manager
Brigitte Cornwell currently serves as the Customer Support Manager at 1010data, a position she has held since 2021. In this role, she focuses on enhancing the overall customer experience through process management and knowledge curation. Her responsibilities include overseeing customer support operations and ensuring that the team meets service expectations. Cornwell's leadership is characterized by her ability to influence and collaborate effectively within teams, which contributes to improved team dynamics and performance.
Previous Experience at 1010data
Before her current role, Cornwell worked at 1010data in various capacities. She served as a Senior Support Specialist from 2016 to 2021, where she developed her skills in customer support and technical writing. Additionally, she held the position of Senior Operations Analyst from 2019 to 2021, focusing on operational efficiency. Her tenure at 1010data has spanned over five years, during which she has contributed significantly to the company's support functions.
Background in Information Technology
Brigitte Cornwell has a solid educational foundation in Information Technology, having earned her B.S. in Information Technology from the Rochester Institute of Technology from 2001 to 2005. This academic background has equipped her with the technical knowledge necessary for her roles in customer support and operations. Her early career included positions at the Rochester Institute of Technology and Daemen College, where she gained practical experience in managing computer labs.
Experience at Greenfield Partners
Prior to her time at 1010data, Cornwell worked at Greenfield Partners as Vice President of Information Technology from 2007 to 2016. In this role, she was responsible for overseeing IT operations and strategy, contributing to the organization's technological advancements. Her nine years at Greenfield Partners provided her with valuable experience in managing IT teams and projects.
Skills in Customer Support and Technical Writing
Cornwell possesses expertise in technical writing and organization, which plays a crucial role in her effectiveness as a customer support manager. Her strong focus on improving customer experience is complemented by her ability to manage processes and curate knowledge. This skill set enables her to address customer inquiries efficiently and enhance the overall support experience.