Mike Pate
About Mike Pate
Mike Pate serves as the Director of Customer Experience at 1010data, where he manages the operational budget and oversees both onshore and offshore operations associates. He has extensive experience in data operations, having held leadership roles at Nielsen and Kenexa over the span of two decades.
Current Role at 1010data
Mike Pate serves as the Director of Customer Experience at 1010data, a position he has held since 2021. In this role, he is responsible for overseeing the collection and processing of television content reference data. He manages a team that includes both onshore and offshore operations associates, ensuring efficient workflow and high-quality service delivery. His leadership contributes to enhancing customer satisfaction and operational effectiveness within the organization.
Previous Experience at Nielsen
Prior to his current role, Mike Pate worked at Nielsen for nine years, from 2007 to 2016, as the Director of Operations for Digital Audience Measurement. Based in the Tampa/St. Petersburg, Florida Area, he was responsible for managing operations related to digital audience metrics. Following this position, he served as the Client Deployment Leader at NielsenIQ from 2016 to 2021, where he focused on client engagement and deployment strategies.
Career at Kenexa
Mike Pate began his career at Kenexa, where he worked as the Manager of Data Operations from 2000 to 2007. During his seven years in this role, he was based in the Lincoln, Nebraska Metropolitan Area. His responsibilities included managing data operations and ensuring the accuracy and efficiency of data processing within the organization.
Education at Union College
Mike Pate studied at Union College in Nebraska from 1997 to 2002, completing a five-year program. His education provided him with foundational knowledge and skills that have contributed to his professional development and career progression in the fields of data operations and customer experience.
Operational Management Skills
In his current position, Mike Pate manages the operational budget for the customer experience department. His expertise in operational management allows him to effectively allocate resources and oversee financial planning, which is essential for maintaining the department's efficiency and effectiveness.