Rashay B.
About Rashay B.
Rashay B. is a Customer Support Specialist with a diverse background in IT and customer service roles. With experience at American Family Care and 1010data, Rashay has developed skills in case management and course material development, supported by a strong educational foundation in Information Technology and Media Arts.
Current Role at 1010data
Rashay B. serves as a Customer Support Specialist at 1010data, a position held since 2022. In this role, Rashay handles case management, effectively communicating instructions and information across various departments to resolve customer inquiries and complaints. Rashay also collaborates with department leads to create profiles and update course material for Learning Management System (LMS) account setup. The position is remote, allowing for flexibility in work arrangements.
Previous Experience at American Family Care
Prior to joining 1010data, Rashay B. worked at American Family Care from 2018 to 2022. Initially, Rashay held the position of IT Helpdesk I for one year, followed by a three-year tenure as an Application Analyst. During this time, Rashay contributed to the IT support and application management processes within the organization, enhancing operational efficiency.
Educational Background
Rashay B. has a strong educational foundation in Information Technology and Media Arts. Rashay earned a Master's degree in Information Technology from the University of Arkansas Grantham, completing the program from 2016 to 2019. Additionally, Rashay holds a Bachelor of Arts (B.A.) in Media Arts from The Art Institutes, which was obtained from 2004 to 2008. Rashay also pursued certifications in Front-End Web Development and PHP/MySQL from Treehouse Inc.
Internship Experience at Altec
Rashay B. gained valuable experience as an HR/IS Intern at Altec, where the internship lasted for four months in 2016. This full-time position allowed Rashay to develop skills in human resources and information systems, contributing to the overall operational functions of the company.
Diverse Work History
Rashay B. has a diverse work history that includes various roles across different industries. Prior to the current position, Rashay worked at Support.com as an RST/CST and held several positions at G&K Services, including Stockroom Worker and Accounts Payable/Manufacturing. Other roles include Web Developer at Birmingham Daiquiris and Web Content Editing at DeepBlue. This varied experience has equipped Rashay with a broad skill set applicable to customer support and IT.