Ryan Hoffman
About Ryan Hoffman
Ryan Hoffman is a Customer Engagement Analyst currently employed at 1010data since 2021. He has a diverse background in customer service and supply chain roles, including positions at Godiva Chocolatier and Lowe's Companies, Inc.
Current Role at 1010data
Ryan Hoffman has been employed at 1010data as a Customer Engagement Analyst since 2021. In this role, he focuses on enhancing customer interactions and improving overall engagement strategies. His responsibilities include analyzing customer data to identify trends and insights that can inform business decisions.
Previous Experience at Godiva Chocolatier
Ryan Hoffman has held multiple positions at Godiva Chocolatier. He served as a Production Planner from 2018 to 2021, where he was responsible for planning and coordinating production schedules. Prior to that, he worked as a Sensory Technician from 2017 to 2018, focusing on product testing and quality assurance. Additionally, he briefly worked as a Supply Chain Analyst in 2021 for six months.
Customer Service Background at Lowe's Companies, Inc.
From 2014 to 2017, Ryan Hoffman worked at Lowe's Companies, Inc. as a Customer Service Associate - Cashier in the Reading, Pennsylvania area. In this role, he handled customer transactions and provided assistance to shoppers, contributing to a positive shopping experience.
Educational Background
Ryan Hoffman studied at Albright College from 2014 to 2018, earning his undergraduate degree. He later pursued a Master's Degree in Data Analytics at Clarion University of Pennsylvania from 2018 to 2020. His education has equipped him with analytical skills applicable in his current role.
Lab Assistant Experience at Albright College
During his time at Albright College, Ryan Hoffman worked as a Lab Assistant from 2015 to 2016. In this position, he supported laboratory operations and assisted students and faculty with experiments and research projects, gaining practical experience in a collaborative academic environment.