Benjamin Ensor
About Benjamin Ensor
Benjamin Ensor is the Director of Research at 11:FS, where he leads a team focused on applying the Jobs To Be Done framework to develop digital financial services strategies. He has extensive experience in research and analysis, having worked at Forrester Research in various roles for over a decade and previously at Fletcher Research and Euromoney Institutional Investor.
Work at 11:FS
Benjamin Ensor has been serving as the Director of Research at 11:FS since 2020. In this role, he leads a team that utilizes the Jobs To Be Done framework to conduct mixed methodology research. His focus is on developing strategies for digital financial services. He collaborates with multi-disciplinary teams, including designers, product managers, and technologists, to enhance the delivery of customer-centric products and services.
Education and Expertise
Benjamin Ensor studied Modern History at the University of Oxford, where he earned a Bachelor of Arts degree from 1991 to 1994. His academic background supports his expertise in developing strategies for various financial segments, including retail, small business, and corporate sectors. He has a comprehensive understanding of payments, banking, investment management, and insurance on a global scale.
Background
Before joining 11:FS, Benjamin Ensor had a significant career at Forrester Research, where he held multiple roles, including Senior Analyst, Vice President, and Research Director from 1999 to 2020. His earlier experience includes working as a Business Analyst at Fletcher Research from 1998 to 2000 and as a Journalist at Euromoney Institutional Investor from 1994 to 1998. This diverse background has contributed to his extensive knowledge in research and analysis.
Achievements at Forrester Research
During his tenure at Forrester Research, Benjamin Ensor progressed from Analyst to Vice President and Research Director over a span of 12 years. He played a key role in shaping research initiatives and strategies that informed clients in various sectors. His leadership in research has been instrumental in driving insights and understanding in the financial services industry.