Hannah Pitts
About Hannah Pitts
Hannah Pitts is the Lead Customer Strategist at 11:FS, where she has worked since 2022. She has a background in UX and service design, having previously held positions at Vodafone and EY Seren.
Work at 11:FS
Hannah Pitts currently serves as the Lead Customer Strategist at 11:FS, a role she has held since 2022. In this position, she focuses on developing customer strategies that enhance user experience and drive business outcomes. Prior to becoming Lead Customer Strategist, she worked as a Senior Customer Strategist at the same company from 2021 to 2022. Her experience at 11:FS emphasizes her commitment to customer-centric design and strategy.
Previous Experience at Vodafone
Before joining 11:FS, Hannah Pitts worked at Vodafone as a Service / UX Researcher from 2020 to 2021. During her time at Vodafone, she contributed to improving user experience through research and analysis, helping to inform service design decisions. Her role involved understanding customer needs and behaviors to enhance the overall service offering.
Education and Expertise
Hannah Pitts studied at Northumbria University, where she earned a Bachelor of Arts with Honours in Design for Industry from 2013 to 2017. This educational background provided her with a strong foundation in design principles and user experience. Additionally, she attended Strathallan School, where she completed her Bachelor of Arts from 2009 to 2012.
Career Progression in UX and Design
Hannah Pitts has a diverse background in UX and design, beginning her career as a Junior UX Designer at hedgehog lab in 2015. She then gained experience as a Customer Activation Intern at NIX&KIX in 2016. Following these roles, she joined EY Seren, where she progressed from Junior Design Consultant to Senior Service Design Consultant between 2017 and 2020. Her career trajectory reflects her growing expertise in customer strategy and service design.