Chelsea Watson
About Chelsea Watson
Chelsea Watson is a Customer Success Director at 15gifts, specializing in account retention and growth within the SaaS industry. With over nine years of experience in client-facing roles, she has a strong background in digital marketing and has held various positions in notable companies across Brighton and London.
Current Role at 15gifts
Chelsea Watson serves as the Customer Success Director at 15gifts, a position she has held since 2022. In this role, she focuses on ensuring customer satisfaction and retention, leveraging her extensive experience in client-facing roles. Her work involves developing strategies to enhance customer engagement and drive growth within the company.
Previous Experience at Natives
Chelsea Watson worked at Natives in various capacities from 2015 to 2018. Initially, she served as a Higher Education Account Manager for 9 months, followed by a promotion to Account Director for 10 months. She later became a Senior Account Manager, holding this position for 2 years until 2018. During her tenure, she contributed to account management and client relations in Brighton, United Kingdom.
Professional Background in Account Management
Chelsea has a diverse background in account management, having worked in several companies within the SaaS industry. She held the position of Account Director at Propellernet for 8 months in 2021 and was a Client Partner at TRIBE for 9 months from 2021 to 2022. Her experience includes a strong emphasis on account retention, growth, and expansion, particularly in e-learning and e-commerce sectors.
Educational Qualifications
Chelsea Watson studied at the University of Brighton from 2009 to 2012, where she earned a degree in Social Sciences with a focus on Criminology and Sociology. Prior to this, she completed her A Levels at Suffolk New College from 2006 to 2008 and attended Stowmarket High School from 2003 to 2006. Her educational background supports her expertise in understanding client needs and market dynamics.
Experience in Digital Marketing
Chelsea has a strong background in digital marketing, particularly in paid media and advertising. Her experience spans over 9 years in client-facing roles, emphasizing commercial success and customer satisfaction. This expertise is integral to her current role, where she applies her knowledge to enhance customer experiences and drive business outcomes.