Jen Crosland
About Jen Crosland
Jen Crosland is a Senior Customer Success Manager at 15gifts in Brighton, United Kingdom, where she has worked since 2019. With a diverse background in sales and account management across various sectors, she has held multiple roles in companies such as Futrli, SkillsFox, and Brandwatch.
Work at 15gifts
Jen Crosland has been employed at 15gifts as a Senior Customer Success Manager since 2019. In this role, she is responsible for ensuring customer satisfaction and success, leveraging her extensive experience in account management. Her work involves engaging with clients to optimize their experience and drive performance improvements. Based in Brighton, United Kingdom, she has contributed to the company's growth and customer retention strategies over the past five years.
Previous Experience in Customer Success
Prior to her current role, Jen Crosland worked as a Customer Success Manager at Futrli from 2018 to 2019. She also held a similar position at SkillsFox for three months in 2018. These roles allowed her to develop her skills in customer engagement and support, focusing on enhancing client relationships and ensuring successful product adoption.
Background in Sales and Account Management
Jen Crosland has a robust background in sales and account management, having worked at various organizations including Brandwatch and Journalism.co.uk. At Brandwatch, she served as both an Account Executive and Account Manager for EMEA Agencies from 2014 to 2017. Her experience spans across sectors such as FMCG, online publishing, and technology, where she has collaborated with major advertising agencies like WPP and Publicis.
Education and Expertise
Jen Crosland studied at the University of Brighton, where she earned a BA/Hons in Communication & Digital Media from 2004 to 2008. She also attended Roundwood Park Secondary from 1997 to 2004. Her educational background has equipped her with strong communication skills and a solid understanding of digital media, which she applies in her professional roles.
Engagement with EE and Performance Optimization
Jen Crosland has been engaged with EE for over a decade, contributing to the success of the partnership. Her responsibilities include strategic alignment and performance optimization, where she conducts regular performance data reviews and KPI analysis. This involvement highlights her analytical skills and commitment to driving results for her clients.