Jordan Mc Leod
About Jordan Mc Leod
Jordan Mc Leod is a Service Delivery Manager with expertise in Router Configuration and Office 365, currently working at 15gifts in Brighton, England. He has a strong background in networking and telecommunications, having held various roles at Infinity Group UK prior to his current position.
Current Role at 15gifts
Jordan Mc Leod serves as the Service Delivery Manager at 15gifts, a position he has held since 2021. In this role, he is responsible for overseeing the delivery of IT services, ensuring that operations run smoothly and efficiently. His expertise in Router Configuration and Office 365 is essential for managing the technical aspects of service delivery. Based in Brighton, England, he has contributed to the company's service management strategies for three years.
Previous Experience at Infinity Group UK
Jordan Mc Leod has extensive experience at Infinity Group UK, where he held multiple roles from 2016 to 2021. He began as a Connectivity Analyst for seven months, followed by a five-month tenure as 1st Line Support. He then progressed to the position of Service Desk Team Leader, serving for two years. His next role was as a 1st Line/Telecoms and Broadband Manager for six months, and he concluded his time there as a Service Desk Dispatcher for nine months. This diverse experience has equipped him with a solid foundation in IT service management.
Education and Expertise
Jordan Mc Leod studied at Robertsbridge, where he gained foundational knowledge that supports his career in IT service management. He possesses strong skills in Networking, which are critical for effective service delivery in the IT sector. His expertise in Router Configuration and Office 365 further enhances his ability to manage and deliver IT services efficiently.
Background in Telecommunications
Jordan Mc Leod has a background in Broadband, which has enhanced his capabilities in managing telecommunications services. This experience is particularly relevant in his roles at Infinity Group UK, where he managed telecoms and broadband operations. His understanding of the telecommunications landscape contributes to his effectiveness in service delivery and management.