Matt B.
About Matt B.
Matt B. is an IT Support Engineer and On-Call Firefighter with a diverse background in technology and emergency services. He has worked in various roles, including IT support and customer service, and has experience with both Microsoft and Apple products.
Work at 15gifts
Matt B. has been employed at 15gifts as an IT Support Engineer since 2020. In this role, he provides technical support and solutions to clients, leveraging his extensive experience in customer service. His responsibilities include troubleshooting IT-related issues and ensuring the smooth operation of technology systems within the organization. His position at 15gifts highlights his commitment to enhancing user experience and operational efficiency.
Current Role as Firefighter
Since 2022, Matt B. has served as a Firefighter with the Oxfordshire Fire Service in Wallingford, England. This role involves responding to emergencies, conducting fire safety inspections, and participating in community outreach programs. His dual role as an On-Call Firefighter alongside his IT career demonstrates his versatility and dedication to public service.
Previous Experience in IT Support
Prior to his current position, Matt B. worked as an IT Support Technician at Futrli for nine months in 2019. He also spent three years at Infinity Group UK in the Service Team from 2016 to 2019. These roles allowed him to develop a strong foundation in IT support, customer service, and technical troubleshooting, which he applies in his current position.
Educational Background in IT
Matt B. completed his L3 Extended Diploma in IT at 3aaa Apprenticeships from 2016 to 2018. He also studied at West Kent College from 2014 to 2016. His education provided him with essential knowledge and skills in information technology, contributing to his proficiency in both Microsoft and Apple products.
Diverse Work History
Matt B. has a diverse work history that includes roles in customer service and support. He worked as a Sales Assistant at BHS for five months in 2015 and had a brief stint as an Extra at The Casting Collective in 2016. This varied experience has enhanced his ability to interact with clients and adapt to different work environments.