Nathan Higgins
About Nathan Higgins
Nathan Higgins serves as the Head of Customer Success at 15gifts, where he focuses on aligning customer goals with the company's technology. He has a strong background in customer success and digital product management, with experience at various companies including O2 and Travelport.
Work at 15gifts
Nathan Higgins currently serves as the Head of Customer Success at 15gifts, a role he has held since 2023. Based in Brighton, England, he operates in a hybrid work environment. In this position, he focuses on aligning customer strategic goals with the technology provided by 15gifts to maximize value. He leads a team responsible for delivering commercial value from the outset of customer engagement, ensuring that clients can scale efficiently from initial builds to established partnerships.
Education and Expertise
Nathan Higgins has a solid educational background in business and management. He studied at IESE Business School, completing the Global Management Programme in 2017 over 11 months. Prior to that, he earned a Bachelor's Degree in Business & Management from Aston University, where he studied from 2009 to 2013. His education has equipped him with the knowledge and skills necessary to excel in customer success and strategic innovation.
Background
Nathan Higgins has a diverse professional background, having worked in various roles across multiple organizations. His career includes significant positions at O2 (Telefónica UK), where he held roles such as Senior Online Innovation and Proposition Manager and Online Digital Self Service Adoption Manager. He also worked at Travelport as Senior Global Proposition Manager - Hospitality and at Nissan Motor Corporation as Customer Services Coordinator. His early work experience includes a position as a Sales Assistant at the Post Office.
Achievements
Throughout his career, Nathan Higgins has demonstrated a strong focus on customer success and strategic innovation. He has played a key role in driving initiatives that align with the strategic goals of global customers at 15gifts. His strong technical and digital product knowledge supports his responsibilities in customer success, enabling clients to derive maximum value from their partnerships. Nathan's leadership in customer engagement has been instrumental in fostering long-term relationships with clients.