Russell Collinson
About Russell Collinson
Russell Collinson is the Customer Success Director at 15gifts, where he has worked since 2021. He has a diverse background in customer success and product management, with previous roles at companies such as Vodafone, Virgin Media, and Telefónica.
Current Role at 15gifts
Russell Collinson serves as the Customer Success Director at 15gifts, a position he has held since 2021. In this role, he is responsible for managing a portfolio of strategic telecommunications and broadband customers, both domestically and internationally. He plays a key role in capturing customer feedback and leveraging industry knowledge to inform product development. His efforts aim to prevent customer churn and foster account growth. Additionally, he regularly curates and presents content to VP and SVP level executive stakeholders to demonstrate product value and future roadmap.
Previous Experience in Telecommunications and Retail
Prior to his current role, Russell Collinson accumulated extensive experience in various positions within the telecommunications and retail sectors. He worked at Vodafone as an Ecommerce Product Manager from 2019 to 2021 and at Virgin Media as a Digital Product Owner from 2018 to 2019. His earlier roles include Online Merchandiser at O2 (Telefónica UK) from 2017 to 2018 and Product Marketing Manager at Telefónica from 2014 to 2015. He also gained retail experience as a Sales Associate at House of Fraser and Foot Locker.
Educational Background in Marketing and Business
Russell Collinson studied at Leeds Beckett University, where he earned a Bachelor’s Degree in Marketing from 2012 to 2016. Prior to that, he attended The Sheffield College, achieving a Btec Level 3 National Diploma in Business from 2009 to 2012. His educational background has provided him with a solid foundation in marketing principles and business strategies.
Achievements in Customer Success and Contract Management
In his role at 15gifts, Russell Collinson has achieved significant milestones, including the most valuable contract renewal in the company's history in 2023, which delivered a 20% increase on the previous contract. He has also contributed to a 15%-20% improvement in Monthly Recurring Revenue (MRR) for a key customer renewal set to impact 2024. These achievements reflect his effectiveness in customer success and contract management.