Daniel Silva
About Daniel Silva
Daniel Silva is an IT Support Specialist with over seven years of experience in information technology and customer service. He has worked at 1E since 2016 and previously held positions at Montclair State University and Teixeiras Bakery, while also holding a Bachelor of Science in Management Information Systems and Business Analytics.
Work at 1E
Daniel Silva has been employed at 1E since 2016, serving as an IT Support Specialist for eight years in the Greater New York City Area. In this role, he utilizes his extensive experience in information technology to assist clients in optimizing their IT performance. Prior to his current position, he worked at 1E as a Business Intelligence Architect for six months in 2017, where he contributed to projects aimed at enhancing data-driven decision-making processes.
Previous Experience at Montclair State University
Before joining 1E, Daniel Silva worked at Montclair State University as an IT Service Desk Technician from 2015 to 2016 for seven months. In this position, he provided technical support and assistance to students and faculty, helping to resolve various IT-related issues. His experience at the university laid the foundation for his career in IT support.
Education and Expertise
Daniel Silva studied at Montclair State University, where he earned a Bachelor of Science (B.S.) in Management Information Systems and Business Analytics from 2016 to 2018. He also attended Bergen Community College, achieving a degree in Business Administration and Management from 2014 to 2016. His educational background equips him with analytical and communication skills, which he applies in his professional roles.
Language Proficiency
Daniel Silva is fluent in Portuguese and conversant in Spanish. This language proficiency enhances his ability to support a diverse client base, allowing him to communicate effectively with clients from various backgrounds. His skills in multiple languages contribute to his effectiveness in IT support and customer service.
Background in Customer Service
Prior to his IT roles, Daniel Silva worked at Teixeiras Bakery as an Order Entry/Customer Service representative from 2013 to 2015 for two years. This experience provided him with a strong foundation in customer service, which he has carried into his IT career. His background in customer service complements his technical skills, enabling him to understand and address client needs effectively.