Ed Aldrich
About Ed Aldrich
Ed Aldrich serves as the Community Voice Systems Administrator at 1E, where he has contributed significantly to the development of the Community Voice portal. With a background in emergency medical services and extensive experience in systems management, he has held various roles in notable companies including Microsoft and CVS/pharmacy.
Current Role at 1E
Ed Aldrich serves as the Community Voice Systems Administrator at 1E, a position he has held since 2022. In this role, he has been instrumental in developing and administering the new Community Voice portal, which enhances user engagement and reduces the volume of support tickets. His work focuses on facilitating discussions within the community, contributing to a more interactive and supportive environment.
Previous Experience at 1E
Prior to his current role, Ed Aldrich worked at 1E in various capacities over a span of 17 years. He served as an Influencer & Community Manager from 2005 to 2022, and held positions such as Customer Success Technical Analyst, Solutions Engineer, and Technical Enablement Lead. His extensive experience at 1E has contributed to the company's growth and innovation in the Digital Employee Experience sector.
Background in Systems Management
Ed Aldrich has a robust background in systems management, having worked at Microsoft as a Microsoft MVP for System Center Enterprise Client Management from 2003 to 2017. He also participated in the Microsoft SMS 2003 Joint Development Program. His earlier roles included positions at Perot Systems, CVS/pharmacy, and GTECH, where he focused on SMS and AntiVirus administration.
Community Engagement and Advocacy
Ed Aldrich is an active member of the myITForum community and its Steering Committee. He co-founded the New England Area Systems Manager Group, the first user group dedicated to Configuration Manager in the nation. He advocates for the Tachyon platform as a solution for Digital Experience Management, particularly in hybrid working environments.
Education and Qualifications
Ed Aldrich studied Electrical and Electronics Engineering at The State University of New York, where he earned an Associate of Science degree. His educational background complements his extensive professional experience in systems management and community engagement.