Elizabeth Ball
About Elizabeth Ball
Elizabeth Ball serves as the Director of Solutions Consulting for Digital Employee Experience Solutions at 1E, a position she has held since 2021. With extensive experience at IBM and Toshiba Global Commerce Solutions, she has a strong background in software development, customer support, and solutions engineering.
Work at 1E
Elizabeth Ball has been serving as the Director of Solutions Consulting for Digital Employee Experience Solutions at 1E since 2021. In this role, she focuses on enhancing digital employee experiences through innovative solutions. Her responsibilities include overseeing consulting services and ensuring that client needs are met effectively. She has contributed to the strategic direction of the company by leveraging her extensive background in technology and customer support.
Previous Experience at IBM
Elizabeth Ball held multiple positions at IBM over a span of nearly two decades. She began as a Staff Software Engineer in Professional Services for Enterprise Retail Solutions from 1989 to 1993. She then progressed to roles such as Team Lead for Advisory Software Engineering and Senior Development Manager for Blades and Modular Systems Software Development. Her tenure included managing global client-facing engineering teams and achieving significant customer retention rates.
Leadership Role at Toshiba Global Commerce Solutions
From 2015 to 2021, Elizabeth Ball worked as the Director of Global Solutions Engineering and Technical Enablement at Toshiba Global Commerce Solutions. In this position, she was responsible for leading engineering teams and enhancing technical enablement within retail solutions. Her leadership contributed to the development of innovative strategies that improved service delivery and customer engagement.
Educational Background
Elizabeth Ball earned a Bachelor of Science degree in Computer Science from North Carolina State University. She furthered her education at the University of Tennessee, Knoxville, where she also studied Computer Science. Her academic background laid a strong foundation for her extensive career in technology and solutions consulting.
Achievements in Customer Success
Throughout her career, Elizabeth Ball has focused on improving customer success through various initiatives. She defined and optimized customer lifecycles by mapping customer journeys and developing health checkpoints. Additionally, she created account strategies and playbooks aimed at driving business growth and enhancing customer loyalty across different segments.