Jessica Mergen
About Jessica Mergen
Jessica Mergen is a Project Manager at 1E, where she has worked since 2021. She has extensive experience in project management, particularly in managing software implementations and improving processes.
Current Role at 1E
Jessica Mergen currently serves as a Project Manager at 1E, a position she has held since 2021. In this role, she is responsible for overseeing project execution, ensuring that objectives are met within the defined schedule and budget. Her responsibilities include managing resources, risks, and stakeholder communications to drive project success. Jessica's experience in project management allows her to effectively navigate challenges and implement process improvements.
Previous Experience at 1E
Prior to her current role, Jessica worked at 1E in various capacities. She served as a Solutions Engineer from 2015 to 2017, where she focused on providing technical solutions to clients. Following that, she held the position of Customer Success Manager from 2017 to 2021, where she worked closely with customers to ensure their satisfaction and success with 1E's products. Her diverse experience at 1E has equipped her with a comprehensive understanding of the company's offerings.
Professional Background
Jessica Mergen has a diverse professional background spanning multiple organizations and roles. She worked at First Consulting Group (FCG) as a Senior Analyst and Senior Consultant from 1998 to 2005, gaining valuable experience in consulting. She also held the position of Sr. Business Support Analyst at PJM Interconnection from 2005 to 2010. Additionally, Jessica worked as a Consultant at Merrill Lynch / Bank of America in 2011 and as a Senior SCCM Client Admin and Desktop Engineer at Veris Associates from 2012 to 2015.
Education and Expertise
Jessica Mergen holds a Bachelor of Arts (B.A.) in History from Bryn Athyn College of the New Church, where she studied from 1992 to 1996. She also studied History of Art at The University of Manchester for one year in 1994. Her educational background complements her expertise in project management, particularly in managing software implementations for various sectors, including enterprise and government.
Skills and Specializations
Jessica possesses a strong skill set in project management and technical training. She is experienced in managing both SaaS and On-Premise software implementations. Her proficiency in using project management tools such as Asana, 1E Nomad, Tachyon, Microsoft SMS, SCCM, and MEMCM enhances her ability to lead projects effectively. Jessica is known for her focus on process improvement and her capability to work with both customers and MSP-delivery teams to achieve project goals.