Joanne Joyce
About Joanne Joyce
Joanne Joyce is an Application Support Engineer with extensive experience in managing hosted services and a strong background in Microsoft Azure and networking principles. She has worked at 1E since 2021, demonstrating expertise in SQL Server, DNS services, and security within SaaS environments.
Work at 1E
Joanne Joyce has been employed at 1E as an Application Support Engineer since 2021. In this role, she is responsible for supporting application operations and ensuring the smooth functioning of hosted services. Her work involves managing various projects and team activities, contributing to the overall efficiency of the organization. Joanne's experience in designing and operating 24x7 hosted services is integral to her role at 1E.
Education and Expertise
Joanne possesses a strong foundation in IT principles, with specific expertise in Microsoft Azure and networking protocols. She is knowledgeable in DNS services and Microsoft certificate services, which are essential for maintaining secure and efficient network operations. Additionally, her proficiency in SQL Server allows her to configure and query databases effectively, enhancing her capabilities as an Application Support Engineer.
Background
Joanne has practical experience in security within a SaaS service portfolio, which is critical in today's digital landscape. She is familiar with virtualization technologies and scripting languages, particularly PowerShell, which aids in automating tasks and improving operational efficiency. Her proactive approach and ability to escalate issues when necessary demonstrate her commitment to problem-solving and operational excellence.
Achievements
Joanne holds an ITIL v3 certification, indicating her understanding of IT service management best practices. Her strong organizational abilities and effective communication skills enable her to collaborate with various teams and stakeholders. These skills contribute to her success in managing projects and ensuring that team activities align with organizational goals.