Jordan Lutchmaya Mcmi
About Jordan Lutchmaya Mcmi
Jordan Lutchmaya Mcmi serves as the Account Director EMEA at 1E, where he specializes in aligning technology with business objectives to facilitate enterprise transformations. He has a diverse background across various sectors and has successfully implemented strategies to enhance employee experience and reduce service desk tickets.
Work at 1E
Jordan Lutchmaya Mcmi serves as the Account Director EMEA at 1E, a position he has held since 2022. Based in London, England, he focuses on aligning technology with business objectives to facilitate enterprise transformations. His role involves leveraging technology partnerships with ServiceNow, Microsoft, and BMC to maximize the value of existing investments. He has been instrumental in managing employee experience and device performance, ensuring that potential issues are addressed proactively.
Education and Expertise
Jordan Lutchmaya Mcmi's educational background includes studies at East Norfolk Sixth Form College, where he achieved A Levels and AS Level from 2011 to 2014. He furthered his education at the University of Hertfordshire from 2014 to 2017. His expertise lies in integrating technology with business strategies, particularly in the context of enterprise transformations. He has experience in various sectors, including financial services, insurance, government, and pharmaceuticals.
Background
Jordan Lutchmaya Mcmi attended Notre Dame High School from 2007 to 2012, where he completed his high school education. His academic journey continued at East Norfolk Sixth Form College, followed by the University of Hertfordshire. This educational foundation has equipped him with the skills necessary for his current role in technology and business alignment.
Achievements
In his role, Jordan Lutchmaya Mcmi has successfully implemented automation of incident Knowledge Base Articles (KBAs) and Runbooks, which has led to a decrease in resolution times. He has also contributed to a reduction in service desk tickets by 10-15% through proactive management and automation strategies. His efforts in managing employee experience and device performance have been key to preventing issues before they escalate.