Rachel Coppin
About Rachel Coppin
Rachel Coppin is a Senior Enterprise Customer Success Manager with a background in political science from Texas State University. She has held various roles in customer success and management across several companies, including her current position at 1E and previous roles at Navan, Cision, and La Corsha Hospitality Group.
Current Role at 1E
Rachel Coppin serves as a Senior Enterprise Customer Success Manager at 1E, a role she has held since 2023. Her responsibilities include ensuring customer satisfaction and driving adoption of 1E's solutions. She operates in a hybrid work environment based in Austin, Texas.
Previous Experience at Navan
Before joining 1E, Rachel worked at Navan as an Enterprise Customer Success Manager from 2022 to 2023. In this position, she focused on enhancing customer engagement and support, contributing to the overall success of enterprise clients in Austin, Texas.
Career Background in Customer Success
Rachel has extensive experience in customer success roles. She worked at Cision as an Enterprise Customer Success Manager from 2019 to 2022. Prior to that, she served as a Client Success Strategist at Apogee Results from 2009 to 2012. Her career also includes a role as a Front Desk Manager at La Corsha Hospitality Group from 2017 to 2019.
Education and Academic Background
Rachel Coppin studied Political Science and earned a Bachelor of Arts degree from Texas State University. Additionally, she pursued further education at The University of Texas at Austin, which has contributed to her professional development in customer success management.
Early Career at Bazaarvoice and CORT
Rachel began her career as a Content Moderator (Seasonal) at Bazaarvoice from 2008 to 2009. She later worked as a Senior Online Marketing Analyst at CORT from 2012 to 2015. These roles provided her with foundational skills in customer interaction and marketing strategies.