Vishal Kotecha
About Vishal Kotecha
Vishal Kotecha is an Escalation Engineer at 1E, where he has worked since 2018. He has extensive experience in technical support and infrastructure roles, having previously held positions at The National Archives and HM Revenue & Customs in the UK.
Work at 1E
Vishal Kotecha has been employed at 1E as an Escalation Engineer since 2018. In this role, he is responsible for addressing complex technical issues and providing solutions to enhance customer satisfaction. His position requires a deep understanding of IT service management and the ability to communicate effectively with clients and team members.
Previous Experience
Prior to joining 1E, Kotecha worked at The National Archives, UK for five years as a Desktop Infrastructure Engineer - Level 3 from 2013 to 2018. He also held various positions at HM Revenue & Customs, including Application Developer and Administrative Officer, and served as a Senior Data Officer at the Department for Communities and Local Government from 2009 to 2012.
Education and Expertise
Vishal Kotecha holds a Master's degree in Business Information Technology from Middlesex University. He also earned a Joint Honours degree in Fine Art and Media Studies from De Montfort University. Kotecha is ITIL Foundation certified, which reflects his knowledge of IT service management best practices.
Technical Skills
Kotecha demonstrates proficiency in diagnosing and resolving technical problems through various communication channels, including telephone, email, and in-person interactions. His strong dedication to knowledge sharing and documentation contributes to team collaboration and efficiency.
Commitment to Learning
Vishal Kotecha exhibits a strong desire to continuously learn and improve within his field. He quickly adapts to new technologies, which enhances his ability to address challenges in his role as an Escalation Engineer.