Sadia Ahmed
About Sadia Ahmed
Sadia Ahmed is a Technical Account Manager at 3CLogic, where she oversees escalation cases and manages multi-million dollar client relationships. She holds a Bachelor of Science in Information Technology with a concentration in Cybersecurity from George Mason University.
Work at 3CLogic
Sadia Ahmed has been employed at 3CLogic since 2021, initially serving as a Technical Engineer and transitioning to the role of Technical Account Manager in 2022. In her current position, she oversees escalation cases in collaboration with company team directors and has established a de-escalation process that improves the service level agreement (SLA) for critical issues. Ahmed manages multi-million dollar client relationships for a cloud contact center platform and organizes biweekly meetings with clients to ensure deliverable timelines are met. She also leads investigations and analyses of WebAstra, SIP, RTP logs, and VPN/firewall setups.
Education and Expertise
Sadia Ahmed earned her Bachelor of Science in Information Technology, with a concentration in Cybersecurity and a minor in Criminology, from George Mason University. She attended the university from 2016 to 2020. Prior to her university education, she completed her Advanced High School Diploma at Chantilly High School from 2012 to 2016. Her academic background equips her with a solid foundation in technology and security, which she applies in her current role.
Background
Before joining 3CLogic, Sadia Ahmed gained valuable experience at George Mason University. She worked as a Student Assistant in the Department of Communication from 2018 to 2019, where she supported university information initiatives. Following this role, she served as a Research Analyst at the Schar School of Policy and Government from 2019 to 2021. These positions provided her with insights into research and communication, enhancing her analytical skills.
Training and Team Collaboration
In her role at 3CLogic, Sadia Ahmed collaborates with a team of 11 service desk members. She plays a key role in training new global service desk staff, conducting comprehensive training sessions that exceed 40 hours. This hands-on training approach ensures that new team members are well-prepared for customer-facing responsibilities and understand the complexities of the service desk operations.