3CLogic
3CLogic offers AI-powered contact center solutions, integrating with platforms like ServiceNow and Salesforce, and supports industries such as healthcare and finance with advanced features like conversational AI and speech analytics.
About 3CLogic
3CLogic offers AI-powered contact center solutions designed for the enterprise. The company provides a variety of products including Agent Optimization (CTI), AI and Automation, Conversational AI, Intelligent Interactions (IVR), SMS Engagement, Speech Analytics & AI Coaching, Secure Payment Processing, and Reporting & Dashboards. Their cloud-based contact center solution is built on AWS, ensuring high scalability and reliability.
3CLogic Products
3CLogic's product suite includes several advanced features designed to enhance customer and employee interactions. Key products are Agent Optimization (CTI), AI and Automation, Conversational AI, Intelligent Interactions (IVR), SMS Engagement, Speech Analytics & AI Coaching, Secure Payment Processing, and Reporting & Dashboards. These tools provide comprehensive solutions for contact center operations, including PCI-compliant payment processing for secure transactions.
3CLogic Integrations
3CLogic integrates seamlessly with major platforms such as ServiceNow, SAP, Microsoft Dynamics, and Salesforce. The company offers a native contact center solution that complements existing CRM or service management systems, enabling organizations to leverage their current infrastructure while enhancing overall customer service and satisfaction.
Industries Served by 3CLogic
3CLogic supports a wide range of industries, including healthcare, finance, government, and education. By offering specialized solutions like secure payment processing and speech analytics, 3CLogic addresses the unique challenges and regulatory requirements of these sectors. Their AI-powered tools and cloud-based platform ensure that businesses in these industries can provide top-notch customer service and operational efficiency.
3CLogic Customer Support
3CLogic provides 24/7 global support to ensure uninterrupted operation and customer service. This commitment to continuous support helps organizations maintain high levels of customer satisfaction and operational reliability. In addition to their support services, 3CLogic hosts events and webinars to share insights on customer experience and contact center innovations.