Wais Ahmad Rahimi
About Wais Ahmad Rahimi
Wais Ahmad Rahimi is a seasoned professional currently serving as the Manager of Global Service Desk at 3CLogic. He has extensive experience in customer operations, billing, and service support, having held various managerial roles at MTN Afghanistan and other organizations.
Current Role at 3CLogic
Wais Ahmad Rahimi serves as the Manager of the Global Service Desk at 3CLogic, a position he has held since 2022. In this role, he is responsible for overseeing service desk operations and ensuring effective support for customers. His experience in managing high-volume customer journeys and implementing call center systems contributes to enhancing customer experience.
Previous Experience at MTN Afghanistan
Rahimi has an extensive tenure at MTN Afghanistan, where he held multiple positions from 2009 to 2020. He started as a Supervisor in Back Office & Credit Control and progressed to Senior Manager roles, including Billing & Service Support and Process Optimization & CEX Transformation. His work involved coordinating with IT departments for system changes and managing customer operations.
Educational Background
Rahimi studied at Kardan University, where he earned a Bachelor in Business with a focus on Finance from 2009 to 2013. He later pursued a Master of Business Administration (MBA) in General Management at the same institution, completing his studies from 2017 to 2019. His education provides a solid foundation for his roles in management and operations.
Experience in Customer Operations
Rahimi has significant experience in customer operations, having worked at areeba as a Contact Center Team Leader and Representative from 2006 to 2009. He has also served as an Operations Coordinator at GMED North America for a brief period in 2022. His roles have involved enhancing customer experience through effective service delivery and process optimization.
Skills and Certifications
Rahimi possesses a strong background in supplier management, outsourcing services, and customer experience standards across various technologies, including GSM/2G/3G/4G. He is knowledgeable in CRM, VAS, and billing systems, and is a certified trainer for Manager as Coach and Mentorship programs, further demonstrating his commitment to professional development and leadership.