Ignacio Brito
About Ignacio Brito
Ignacio Brito is a Customer Support Manager with extensive experience in customer service roles and a strong autodidactic approach to learning. He currently manages international customer support at Verifarma and 3Commas.io, leveraging his bilingual skills and adaptability.
Current Role at 3Commas
Ignacio Brito serves as the Customer Support Manager at 3Commas.io, a position he has held since 2021. In this role, he is responsible for overseeing customer support operations, ensuring that clients receive timely and effective assistance. His experience in managing customer support teams in a remote setting is beneficial, as he operates from Argentina while working for a company based in Estonia.
Previous Experience at Verifarma
Before joining 3Commas, Ignacio worked at Verifarma for four years. He began as an Operador servicio al cliente from 2018 to 2020, where he developed skills in customer service operations. Following this role, he advanced to Lider de servicio al cliente internacional, where he has been employed since 2020, further enhancing his expertise in managing customer support teams.
Educational Background
Ignacio has a diverse educational background. He studied at EC English Language Centres from 2016 to 2018, achieving a native-level proficiency in English. He also attended Instituto Superior ESBA Flores from 2010 to 2013, where he earned a Bachiller contable in accounting. Additionally, he studied Ingeniería informática at ORT Colleges from 2018 to 2020 and Técnico en reparación y armado de PCs at UTN from 2014 to 2015. Currently, he is pursuing a Tecnicatura en desarrollo de software at EducacionIT.
Technical Skills and Autodidactic Learning
Ignacio possesses strong technical skills, having worked as a Técnico de soporte de equipos informáticos at Senado de la Nación Argentina from 2012 to 2016. His autodidactic approach to learning contributes to his versatility and adaptability in various roles, allowing him to effectively manage customer support operations and technical challenges.
Bilingual Capabilities
Ignacio's bilingual capabilities enhance his effectiveness in managing international customer support operations. His proficiency in both Spanish and English allows him to communicate effectively with a diverse client base, facilitating better customer interactions and support.