Kseniya Frantsuzova
About Kseniya Frantsuzova
Kseniya Frantsuzova is a CRM Manager with experience in customer relationship management and marketing. She has worked at various companies, including 3Commas.io and VIGROM, and holds a Master's degree in Russian philology from Novosibirsk State University.
Current Role at 3Commas
Kseniya Frantsuzova serves as the CRM Manager at 3Commas.io, a position she has held since 2023. In this role, she is responsible for managing customer relationships and enhancing user engagement through effective CRM strategies. Her work focuses on optimizing customer interactions and improving overall satisfaction.
Previous Experience at VIGROM
Before joining 3Commas.io, Kseniya worked at VIGROM as the Customer Relationship Management Manager for five months in 2023. During her tenure, she contributed to the development and implementation of CRM initiatives aimed at strengthening client relationships and improving service delivery.
Professional Background in CRM
Kseniya has a solid background in customer relationship management, having previously worked as a CRM Manager at Data-Driven Lab from 2020 to 2022. In this role, she focused on developing strategies to enhance customer retention and engagement. Her experience in CRM spans several years and various organizations.
Experience in Marketing and Copywriting
Prior to her CRM roles, Kseniya worked at Grand Capital Ltd as a Copywriter from 2018 to 2019 and later as an Email Marketing Specialist from 2019 to 2020. Her responsibilities included creating compelling content and managing email marketing campaigns to drive customer engagement and brand awareness.
Education in Russian Philology
Kseniya Frantsuzova earned her Master's degree in Russian Philology from Novosibirsk State University, where she studied from 2009 to 2014. This educational background has provided her with strong communication skills and a deep understanding of language, which she applies in her professional roles.