Susan Palm
About Susan Palm
Susan Palm serves as the Chief Revenue Officer at 4CRisk.ai and has over 30 years of experience in Compliance, Regulatory Affairs, and Risk Management. She has held various leadership roles at notable companies, including MetricStream and Wells Fargo, and is actively involved in community development and education.
Current Role at 4CRisk.ai
Susan Palm serves as the Chief Revenue Officer at 4CRisk.ai, a position she has held since 2022. In this role, she is responsible for driving revenue growth and overseeing sales strategies. Her extensive background in customer success and compliance informs her approach to developing effective revenue-generating initiatives.
Professional Experience at MetricStream
Prior to her current role, Susan Palm worked at MetricStream from 2012 to 2022. She held two senior vice president positions: first as Senior Vice President of Industry Solutions and then as Senior Vice President of Customer Success. During her tenure, she contributed to enhancing customer engagement and satisfaction in Palo Alto, California.
Education and Executive Programs
Susan Palm earned a Bachelor of Arts in Economics from Lawrence University. She furthered her education by completing the Executive Program in Strategy and Management at Stanford University Graduate School of Business in 2005. This academic background supports her expertise in strategic decision-making and management.
Advisory Roles and Community Involvement
Susan has served in various advisory roles, including positions at Data Safeguard Inc. and PeopleShores. She has provided advisory services to organizations such as the Los Angeles Unified School District and Lakshya Network in Chhindwara. Her commitment to community development is evident through over 15 years of board positions and volunteer work.
Leadership and Compliance Expertise
With over 30 years of experience, Susan Palm has led teams in areas such as Compliance, Regulatory Affairs, and Risk Management. She has successfully defended compliance programs to regulatory bodies including the OCC, Federal Reserve, and FDIC. Her leadership experience spans both Fortune 100 companies and B2B SaaS startups.