Amanda Carden
About Amanda Carden
Amanda Carden serves as the Customer Service Director at 4patriots in Nashville, Tennessee, where she has worked since 2015. She focuses on enhancing customer experiences and has a diverse background in customer service and editorial roles across various industries.
Work at 4Patriots
Amanda Carden has served as the Customer Service Director at 4Patriots since 2015. In this role, she focuses on creating exceptional customer experiences that lead to positive reviews and enhance the company's reputation. Her approach emphasizes real-time problem-solving to address customer issues before they escalate. Carden advocates for empowering frontline agents through training, enabling them to proactively enhance customer interactions and make informed decisions.
Education and Expertise
Amanda Carden earned her Bachelor's Degree in Journalism from Temple University, where she studied from 2007 to 2010. Her educational background has equipped her with strong communication skills and a deep understanding of customer engagement strategies. Carden's expertise spans various roles, including managing editor, project manager, and copy-editor, which contribute to her comprehensive approach to customer service.
Background
Before joining 4Patriots, Amanda Carden gained valuable experience in customer service and retail. She worked as a Bookseller and Barista at Barnes & Noble in New York from 2006 to 2008. Following that, she served as a Customer Service Representative at Empirecovers for one year in Jenkintown, Pennsylvania, and then as Director of Customer Service at Palm Beach Research Group from 2012 to 2015 in Delray Beach, Florida. Her diverse background includes experience in e-commerce, retail, and various other industries.
Professional Experience
Amanda Carden has held multiple positions throughout her career that have shaped her customer service philosophy. In addition to her current role at 4Patriots, she has worked in various capacities such as managing editor and project manager. Her experience across different sectors, including theme parks and animal hospitals, has provided her with a broad perspective on customer service challenges and solutions.