Ryan Mc Donald
About Ryan Mc Donald
Ryan McDonald serves as the Virtual Services Manager at 4Patriots, a position he has held since 2023. With over a decade of experience in customer service roles, he has developed strong skills in remote work and customer satisfaction.
Work at 4Patriots
Ryan McDonald has been serving as the Virtual Services Manager at 4Patriots since 2023. In this role, he oversees virtual service operations, ensuring that customer needs are met effectively. Prior to this position, he worked as the Virtual Customer Support Supervisor at 4Patriots from 2020 to 2023, where he developed skills in managing customer interactions and enhancing service delivery.
Previous Experience at Groupon
Ryan McDonald has extensive experience at Groupon, where he worked for a total of six years. He began as a Customer Service Representative from 2012 to 2014, then advanced to Customer Service Tier II Representative for three months in 2014. He later served as a Customer Service Supervisor from 2014 to 2020, gaining valuable leadership skills while working remotely from locations such as Chicago, IL, and Durham, NC.
Background in Food Service
Ryan McDonald has a background in the food service industry, having worked at Moe's Southwest Grill in various roles from 2006 to 2011. His positions included Prep Cook, Key Hourly, and Assistant Manager. He also worked at GameStop as a Game Advisor and later as a Senior Game Advisor, where he developed customer service skills that contributed to his later roles.
Education and Expertise
Ryan McDonald studied at the State University of New York Cortland, where he earned a Bachelor of Fine Arts (BFA) in Musical Theatre from 2006 to 2010. His educational background has equipped him with strong communication and performance skills, which he applies in his professional roles, particularly in customer service and management.
Remote Work Experience
Ryan McDonald has over seven years of experience working remotely, which has refined his ability to manage time effectively and meet deadlines independently. His remote work history includes significant roles at Groupon and 4Patriots, where he has consistently demonstrated a commitment to customer satisfaction and operational excellence.