Scott Libby
About Scott Libby
Scott Libby is a Help Desk Technician with expertise in configuring and troubleshooting Cisco Routers. He has a diverse background in IT and customer service, having worked at various organizations including 4Patriots, Nashville Music City Center, and Apple.
Work at 4Patriots
Scott Libby has been employed at 4Patriots as a Help Desk Technician since 2021. In this role, he provides technical support and assistance to users, leveraging his expertise in troubleshooting and configuring technology systems. His work contributes to the overall efficiency of the organization, ensuring that technical issues are resolved promptly.
Previous Experience in IT
Prior to his current position, Scott Libby worked as a Network Technician I at Nashville Music City Center from 2019 to 2021. He also served as an Information Technology Temp at the Country Music Association (CMA) for five months in 2019. His experience in these roles has equipped him with valuable skills in network management and IT support.
Technical Skills and Expertise
Scott possesses expertise in configuring and troubleshooting Cisco Routers, which is essential for maintaining network performance. He is proficient in both OS X and iOS platforms, allowing him to support a wide range of devices and operating systems effectively. His technical skills are complemented by his background in customer service.
Educational Background
Scott Libby studied at Nashville State Community College, where he earned an Associate's degree in Computer Information Technology. His education, completed from 2017 to 2019, provided him with a solid foundation in IT principles and practices, enhancing his capabilities in the technical support field.
Experience in Customer Service
Scott's background in the hospitality industry has significantly enhanced his customer service skills. He worked as a Team Leader at a Chick-fil-A franchise from 2017 to 2019, where he developed strong interpersonal skills. This experience is beneficial in his technical support roles, allowing him to effectively communicate and assist users.