Edwin Gerardo Zegarra Ballena
About Edwin Gerardo Zegarra Ballena
Edwin Gerardo Zegarra Ballena is a customer service professional currently working at Ajinomoto del Perú S.A. and 99minutos.com, with a background in business administration and tourism. He has held various roles in customer service and financial advisory, emphasizing creativity and user experience in his work.
Current Role at 99minutos
Edwin Gerardo Zegarra Ballena currently serves as a Customer Service representative at 99minutos.com. He has been in this role since 2022, contributing to the company's efforts in enhancing customer satisfaction and support. His responsibilities include addressing customer inquiries, resolving issues, and ensuring a positive user experience. His work is focused on improving interactions between customers and the brand.
Previous Experience in Customer Service
Before joining 99minutos, Edwin worked at Fandango as a Customer Service representative from 2018 to 2020. He also held the position of Customer Care Manager at Fritz for eight months in 2020 to 2021. These roles provided him with extensive experience in managing customer relations and developing service strategies aimed at improving customer engagement.
Educational Background
Edwin studied Administración de Empresas at Universidad Antonio Ruiz de Montoya from 2011 to 2016, earning a degree over five years. He also attended Universidad Inca Garcilaso de la Vega, where he studied Turismo y Hotelería and achieved his Bachillerato from 2006 to 2010. His educational background supports his expertise in customer service and business management.
Career Development in Financial Services
Edwin gained experience in the financial sector while working as an Asesor financiero at Banco de Crédito BCP from 2015 to 2018. This role involved advising clients on financial products and services, which enhanced his skills in customer interaction and service delivery within a financial context.
Interests and Professional Focus
Edwin has a strong interest in creativity and business innovation, particularly within startups. His humanistic educational background influences his approach to customer service and business processes. He focuses on improving user experience with products and brands through innovative proposals, demonstrating a commitment to enhancing customer satisfaction.