Ann Crump
About Ann Crump
Ann Crump is a Senior Resource Coordinator with extensive experience in customer service and sales, currently working at A Place for Mom since 2020 and previously at Anthony Plumbing, Heating and Cooling since 2016. Her career includes roles at Black & Veatch and American West Medical, where she developed skills in marketing, billing, and retail environments.
Work at A Place for Mom
Ann Crump has been employed at A Place for Mom as a Senior Resource Coordinator since 2020. In this role, she provides support and guidance to families seeking senior living options. Her responsibilities include coordinating resources and assisting clients in navigating the complexities of senior care. Ann's experience in customer service and resource management contributes to her effectiveness in this position.
Current Role at Anthony Plumbing, Heating and Cooling
Since 2016, Ann Crump has served as a Customer Experience Specialist at Anthony Plumbing, Heating and Cooling in Lenexa, Kansas. In this capacity, she focuses on enhancing customer satisfaction and ensuring a positive experience for clients. Her role involves addressing customer inquiries and resolving issues to maintain high service standards.
Previous Experience in Customer Service
Ann Crump has a background in customer service, having worked as a Customer Service Representative at American West Medical from 2006 to 2010. During her four years in this role, she developed skills in managing customer interactions and providing support. Additionally, she briefly worked in sales at Independent in 2015, where she gained experience in retail sales.
Background in Billing Coordination and IT Support
From 2000 to 2006, Ann Crump worked at Black & Veatch as a Billing Coordinator. Her responsibilities included managing billing processes and ensuring accurate financial records. She also served as a warranty claims administrator in Black & Veatch's IT division, where she ordered PC parts using specialized software. Her contributions helped the company become an IBM warranty service center.
Retail Experience and Brand Promotion
Ann Crump has extensive experience in retail environments, having sold a variety of products, including Shiseido cosmetics and designer clothing. She was recognized as the 'flooring guru' at Direct Buy, where she assisted members with flooring product purchases. Additionally, she promoted brands at trade shows and fairs, showcasing her ability to market and enhance brand visibility.