Bindu Mukkavilli
About Bindu Mukkavilli
Bindu Mukkavilli serves as the Vice President of Product, Communities, where she directs a team managing a $16 million revenue portfolio for hotel customers. She has a strong background in product development and customer management, with previous roles at Honeywell, Amadeus, and Hess Corporation.
Current Role at A Place for Mom
Bindu Mukkavilli serves as the Vice President of Product, Communities at A Place for Mom since 2021. In this role, she directs a team that manages a $16 million revenue portfolio of hotel customers. Her responsibilities encompass overseeing the entire customer lifecycle, which includes pre-sales activities and post-delivery management. Mukkavilli has played a significant role in securing a $4.8 million revenue contract renewal by implementing innovative solutions and strategic product enhancements.
Previous Experience at Amadeus
Prior to her current position, Mukkavilli worked at Amadeus as the Director of Product Development for Guest Management Solutions from 2016 to 2021. During her tenure, she managed a Level 3 Customer Support team and a product maintenance delivery team for the reservation hospitality portfolio. She conducted regular progress review meetings and provided program risk analysis to the Executive Leadership, including the President of Amadeus Hospitality.
Experience at Honeywell Process Solutions
Bindu Mukkavilli worked at Honeywell Process Solutions as a Product Consultant from 2008 to 2012 in the Houston, Texas area. In this role, she successfully reduced service level agreement (SLA) issue resolution time by 30%, which significantly enhanced customer satisfaction. This experience contributed to her expertise in managing customer relationships and product delivery.
Education and Qualifications
Mukkavilli earned her Bachelor of Science (B.Sc.) in Computer Science from George Mason University, studying from 2001 to 2005. She later pursued a Master of Business Administration (M.B.A.) at Rice University's Jones Graduate School of Business, completing her studies from 2010 to 2012. Her educational background provides a strong foundation for her roles in product management and development.
Achievements and Recognition
Throughout her career, Bindu Mukkavilli has received recognition for her performance, including the Honorary President's Club award. She has presented return on investment (ROI) analyses to executive teams for multi-million-dollar customer deals, demonstrating her ability to articulate the business case and the financial impact of costs exceeding the Capex Plan.