Cassandra Ortiz
About Cassandra Ortiz
Cassandra Ortiz is the Lead Home Care Account Specialist at A Place for Mom, where she has worked since 2017. With a background in finance and customer service, she has developed key billing tools and provided client support in the home care sector.
Current Role at A Place for Mom
Cassandra Ortiz serves as the Lead, Home Care Account Specialist at A Place for Mom since 2017. In this role, she is responsible for overseeing home care support inquiries and has played a significant part in the development of account-specific billing tools for the Home Care monthly billing process. Her contributions have been instrumental in enhancing client support and facilitating the growth of the home care team.
Previous Experience in Customer Service and Finance
Cassandra Ortiz has a diverse background in customer service and finance. She worked as a Part-time Teller at Austin Telco Federal Credit Union from 2008 to 2010. Following this, she served as a Catering Coordinator at Mama Fu's Asian House for six months in 2012. Additionally, she spent five years as a Finance and Insurance Assistant at Central Texas Harley-Davidson from 2012 to 2017, where she gained valuable experience in financial operations.
Education at Austin Community College
Cassandra Ortiz attended Austin Community College from 2007 to 2009, where she completed a two-year program. This educational background provided her with foundational skills that have contributed to her professional development in various roles throughout her career.
Role at Mama Fu's Asian House
Cassandra Ortiz held multiple positions at Mama Fu's Asian House. She worked as a Server Team Lead from 2011 to 2012, where she managed a team and ensured quality service. She later transitioned to the role of Catering Coordinator in 2012 for a six-month period, further expanding her experience in the food service industry.
Experience in Home Care Client Support
Cassandra Ortiz has over three years of experience delivering home care client support at A Place for Mom. During her first year, she was solely responsible for addressing all home care support inquiries. Her ongoing commitment to client support has been a key factor in the team's growth and success.