Heidi Shelton
About Heidi Shelton
Heidi Shelton is a Learning and Development Specialist with over two decades of experience in customer service. She has held various roles in sales and education, including positions at Chase Suite Hotels and Baker University.
Current Role at A Place for Mom
Heidi Shelton currently serves as a Learning and Development Specialist at A Place for Mom. She has been in this role since 2021, contributing her expertise in adult education and training. Shelton focuses on developing programs that enhance the skills and knowledge of employees, ensuring they are well-equipped to meet the needs of clients. Her position allows her to leverage her extensive background in customer service and competitive analysis to improve organizational performance.
Previous Experience at Chase Suite Hotels
Heidi Shelton held multiple positions at Chase Suite Hotels from 2006 to 2010. She began as a Sales Manager for one year before advancing to the role of Director of Sales Marketing, where she worked for three years. In these roles, she developed skills in sales strategies and marketing initiatives, contributing to the hotel's growth and customer engagement in Overland Park, Kansas.
Experience at Baker University
From 2010 to 2021, Heidi Shelton worked at Baker University as a Senior Enrollment Recruiter and Adjunct Instructor. Over the course of eleven years, she played a key role in recruiting students and teaching courses, drawing on her knowledge in business and education. This experience further solidified her expertise in adult learning and her ability to communicate effectively with diverse audiences.
Educational Background
Heidi Shelton earned her Master of Business Administration (MBA) from Baker University, completing her studies from 2011 to 2013. Prior to this, she obtained a Bachelor's degree in English Literature and Communications from Concordia College, where she studied from 1994 to 1998. Her educational background supports her professional roles in teaching, marketing, and customer service.
Expertise and Skills
Heidi Shelton possesses a diverse skill set, including expertise in teaching adults and proficiency in computer management systems. She has over two decades of experience in customer service, emphasizing its critical role in her professional endeavors. Additionally, she specializes in competitive analysis and has a background in selling products and services, which enhances her ability to lead and support teams effectively.