Jeni Wallace
About Jeni Wallace
Jeni Wallace is a National Account Manager with over 13 years of experience in the residential senior living industry. She holds a Bachelor of Science degree from Texas Tech University and has a strong background in sales, customer success, and team leadership.
Current Role as National Account Manager
Jeni Wallace serves as the National Account Manager at A Place for Mom, a position she has held since 2022. In this role, she leverages her extensive experience in the residential senior living industry to manage key accounts and drive strategic initiatives. Her responsibilities include developing and implementing sales strategies that align with organizational goals, as well as fostering relationships with clients to enhance customer satisfaction.
Experience at A Place for Mom
Jeni Wallace has a significant tenure at A Place for Mom, where she has held multiple roles. She began as a Senior Living Advisor from 2015 to 2019, followed by a position as Customer Success Manager from 2019 to 2021. She then transitioned to Regional Account Manager from 2021 to 2022 before assuming her current role. Her work has focused on sales, customer success, and account management, contributing to the company's mission in the senior living sector.
Previous Experience at Atria Senior Living
Before her time at A Place for Mom, Jeni Wallace worked as Community Sales Director at Atria Senior Living from 2008 to 2011 in Sugar Land, Texas. In this capacity, she was responsible for driving sales initiatives and managing community relationships, which provided her with valuable insights into the senior living market.
Education and Expertise
Jeni Wallace earned her Bachelor of Science degree in Human Development and Family Studies from Texas Tech University, where she was a member of the Gamma Phi Beta Sorority. Her academic background supports her expertise in sales and marketing within the senior living industry. She is proficient in Microsoft Office Suite and experienced in creating tactical sales plans and conducting SWOT analyses.
Skills and Proficiencies
Jeni Wallace possesses a diverse skill set that includes team leadership, staff training, and account relationship management. She is proficient in various CRM software programs and utilizes social media platforms for professional engagement. Her ability to manage both inside and outside sales has been a key factor in her success across multiple roles in the senior living industry.