Jessica Selle
About Jessica Selle
Jessica Selle serves as the Senior Manager of Customer Operations and Content at A Place for Mom, a position she has held since 2021. With a diverse background in customer service and technical support, she has accumulated extensive experience in various roles across multiple companies.
Current Role at A Place for Mom
Jessica Selle serves as the Senior Manager of Customer Operations and Content at A Place for Mom since 2021. In this role, she oversees various aspects of customer operations and content management, ensuring that the company's services meet the needs of its clients. She has also held positions within the organization as Customer Solutions Manager and Customer Web Solutions Supervisor since 2020, contributing to her extensive experience in customer service and operational management.
Previous Experience in Customer Support
Before joining A Place for Mom, Jessica Selle worked in various customer support roles. She was a Technical Support Representative at Cisco from 2008 to 2011 and again from 2007 to 2008. Additionally, she served as a Customer Service Representative at Earthlink from 2001 to 2003. These positions provided her with a solid foundation in technical support and customer service, which she has applied throughout her career.
Project Management Background
Jessica Selle has project management experience from her time at Mindtree, where she worked as a Project Manager from 2014 to 2015. Prior to that, she was a Senior Software Operations Engineer at Mindtree from 2011 to 2015. This experience has contributed to her skills in managing projects and operations effectively within customer-focused environments.
Educational Background
Jessica Selle studied at the University of Phoenix, where she earned a Bachelor of Science in Business from 2005 to 2006. Her education has equipped her with knowledge and skills relevant to her roles in customer operations and management.
Early Career Experience
Jessica Selle began her career in the late 1990s as a Helpdesk Administrator at Quest Software. She also worked as a Student Services Coordinator at the University of Phoenix from 2003 to 2005. These early roles helped her develop a strong foundation in customer service and administrative support.