Lisa Mc Cloud
About Lisa Mc Cloud
Lisa Mc Cloud is a Customer Experience Coach and National Account Manager at A Place for Mom, where she has worked since 2010. She holds an MBA from Seattle Pacific University and a Bachelor of Arts from the University of Washington.
Work at A Place for Mom
Lisa Mc Cloud has been employed at A Place for Mom since 2010. She currently holds two positions: Customer Experience Coach and National Account Manager. In her role as Customer Experience Coach, she focuses on enhancing client interactions and satisfaction. As a National Account Manager, she manages key accounts and develops strategies to improve service delivery across the organization. Her tenure at A Place for Mom spans over 14 years, demonstrating her commitment to the company and its mission.
Education and Expertise
Lisa Mc Cloud earned her Master of Business Administration from Seattle Pacific University, completing her studies from 2004 to 2006. Prior to that, she obtained a Bachelor of Arts degree from the University of Washington's Michael G. Foster School of Business. Her educational background provides her with a strong foundation in business principles, which she applies in her current roles in customer experience and account management.
Background
Before joining A Place for Mom, Lisa Mc Cloud worked at U.S. Bank as an Assistant Relationship Manager and Credit Analyst from 2000 to 2002. This early experience in the banking sector allowed her to develop skills in client relations and financial analysis, which have been beneficial in her subsequent roles in customer experience and account management.
Professional Experience
Lisa Mc Cloud has accumulated extensive experience in customer service and account management over her career. Her roles at A Place for Mom have allowed her to refine her skills in managing client relationships and enhancing customer satisfaction. Additionally, her previous position at U.S. Bank provided her with insights into financial services, contributing to her overall expertise in business operations.