Michael Larsen
About Michael Larsen
Michael Larsen serves as the Director of Customer Success at A Place for Mom, where he has worked since 2018. With a strong background in sales and a focus on customer retention, he has previously held a senior role at Integral Senior Living and possesses expertise in both medical device sales and the senior living sector.
Work at A Place for Mom
Michael Larsen has served as the Director of Customer Success at A Place for Mom since 2018. In this role, he operates from the Dallas/Fort Worth Area, where he focuses on enhancing customer retention strategies. His responsibilities include overseeing customer success initiatives and ensuring that clients receive optimal support and service. Larsen's work is characterized by a commitment to improving customer satisfaction and fostering long-term relationships.
Previous Experience at Integral Senior Living
Before joining A Place for Mom, Michael Larsen worked at Integral Senior Living as the Senior Director of Sales & Marketing from 2015 to 2018. During his tenure in Plano, Texas, he was responsible for leading sales and marketing efforts, contributing to the growth and visibility of the organization. His experience in this role helped him develop skills that are essential in the senior living sector.
Education and Expertise
Michael Larsen studied at Brookhaven Community College and later earned a Bachelor of Business Administration (BBA) from 1994 to 1998. His educational background laid the foundation for his career in business and sales. He has a strong background in medical device sales and the senior living sector, which has equipped him with a diverse skill set applicable to his current role.
Sales and Communication Skills
Michael Larsen possesses extensive experience in sales, complemented by his excellent communication skills. His ability to effectively convey information and engage with clients has been a significant asset throughout his career. He is known for his talent in new-business development and team management, which supports his efforts in driving customer success.
Focus on Customer Retention
In his position as Director of Customer Success, Michael Larsen emphasizes customer retention as a critical aspect of his role. He implements strategies aimed at maintaining and enhancing customer relationships, ensuring that clients receive the support they need. His focus on customer success is integral to the overall mission of A Place for Mom.