Phillip Zimmer
About Phillip Zimmer
Phillip Zimmer serves as the Director of Commercial Operations at A Place for Mom, where he leads the Quality Analytics team and oversees Continuous Improvement initiatives. With a background in change management and governance, he has over 20 years of experience in various roles across multiple organizations, including H&R Block, Sprint, and Accenture.
Current Role at A Place for Mom
Phillip Zimmer serves as the Director of Commercial Operations at A Place for Mom, a position he has held since 2022. In this role, he oversees Continuous Improvement initiatives aimed at enhancing processes across commercial operations. He leads the Quality Analytics team, which focuses on improving operational efficiency and customer satisfaction. His leadership is instrumental in driving strategic initiatives that align with the company's goals.
Previous Experience at H&R Block
Before joining A Place for Mom, Phillip Zimmer worked at H&R Block for 18 years, from 2004 to 2022. He held the position of Manager for Change Management & Governance, where he specialized in Salesforce and NICE systems. His tenure at H&R Block was marked by his contributions to process improvements and governance in the sales domain, significantly impacting the company's operational framework.
Career Background at Sprint and Accenture
Phillip Zimmer began his career as a Program Manager III at Sprint, where he worked from 2002 to 2004. Prior to that, he was a Consultant at Accenture from 1999 to 2002. His roles at both companies involved project management and consulting, allowing him to develop a strong foundation in operational management and strategic planning.
Educational Background
Phillip Zimmer holds a Master of Business Administration (MBA) from the University of Kansas - Graduate School of Business, which he completed from 2004 to 2007. He also earned a Bachelor of Science (BS) in Industrial Engineering from Kansas State University, where he studied from 1994 to 1998. His educational background provides him with a solid understanding of business administration and engineering principles.
Expertise in Contact Center Operations
Phillip Zimmer has extensive experience in managing Contact Center Operations, ensuring high performance and customer service standards. His expertise includes the development and implementation of learning management systems, contributing to effective training programs. This experience positions him well to enhance operational efficiency and customer satisfaction in his current role.