Lisa Sak
About Lisa Sak
Lisa Sak is a Support Program Manager with extensive experience in customer support operations, having worked at notable companies such as Apple, Cloudflare, and Mimeo Photos. She specializes in developing high-performing support organizations and has a strong focus on enhancing customer experiences through data-driven strategies.
Current Role at A.Team
Lisa Sak serves as the Support (Program) Manager at A.Team, a position she has held since 2022. In this role, she focuses on managing customer experience projects within various domains, including product development and software development. Her responsibilities include identifying, testing, and leading strategic program initiatives aimed at enhancing customer support operations.
Previous Experience at Cloudflare
Prior to her current role, Lisa worked at Cloudflare, Inc. as the Regional Customer Support Manager for North America from 2020 to 2021. Based in Austin, Texas, she managed customer support operations, contributing to the overall customer experience in the region for one year.
Experience at Mimeo Photos
Lisa held the position of Director of Global Customer Support at Mimeo Photos from 2019 to 2020. During her ten-month tenure in Memphis, Tennessee, she was responsible for building operational organizations and enhancing customer support strategies.
Career at Apple
Lisa Sak's career at Apple spanned several roles from 2012 to 2019. She served as the AppleCare Team Manager for seven years, where she developed Apple's new-hire onboarding and training program. Additionally, she held various project management positions, including Technical Project Manager and Project Manager for multiple initiatives, focusing on service improvements and operational efficiency.
Education and Qualifications
Lisa earned a Bachelor of Science in Business - IT Management from Western Governors University, completing her studies from 2012 to 2015. She also holds an Associate of Science in Recording Arts (Audio Engineering) from Full Sail University, which she completed in 2003. Her educational background supports her expertise in managing support operations and customer experience initiatives.