Michael Lucas
About Michael Lucas
Michael Lucas serves as the Community Manager Lead at A Thinking Ape in Vancouver, British Columbia, where he has worked since 2020. He has a diverse background in customer experience and management, with previous roles at companies such as Fossil Group, INDOCHINO, and Shaw Communications.
Work at A Thinking Ape
Michael Lucas has been serving as the Community Manager Lead at A Thinking Ape since 2020. In this role, he oversees community engagement strategies and initiatives, enhancing user interaction and satisfaction. His tenure at A Thinking Ape began with a previous position as Community Manager for three months earlier in 2020. His experience in community management contributes to the company's focus on building strong relationships with its user base.
Previous Employment Experience
Before joining A Thinking Ape, Michael held various positions in customer experience and management. He worked at INDOCHINO as the Head of Customer Experience for four months in 2020 and as Manager of Customer Experience for one year from 2019 to 2020. His earlier roles included being a Customer Experience Team Lead at INDOCHINO for seven months in 2018 and an eCare Supervisor at Shaw Communications for eight months in 2017. He also served as an Assistant Store Manager at Fossil Group, Inc. for 11 months in 2014.
Education and Expertise
Michael Lucas earned a Bachelor of Arts (B.A.) in Honours Communication Studies from Wilfrid Laurier University, completing his studies from 2008 to 2012. His academic background provides a foundation in communication strategies, which he applies in his professional roles, particularly in community management and customer experience.
Background in Customer Service
Michael has extensive experience in customer service roles, having worked at Shaw Communications as a CSR Inbound Sales representative for two years from 2015 to 2017 and in Real Time Support for nine months in 2017. This background has equipped him with skills in customer relations and support, which are essential in his current position.