Iona Bird
About Iona Bird
Iona Bird is the Head of Customer Experience and People at A2X, with extensive experience in SaaS and accounting fields, and a proven track record in leadership and team development.
Title
Iona Bird serves as the Head of Customer Experience and People at A2X.
Company
Iona Bird is associated with A2X, where she currently holds a senior position overseeing customer experience and people operations. Previously, at A2X, she served as the Global Head of Finance, Global Head of Customer Success, and has been integral to the company's growth and customer success initiatives.
Education and Expertise
Iona Bird holds a Bachelor's degree from the University of South Australia, a Diploma in Finance from the Australian College AED, and a Diploma of Management from Open Colleges. She has extensive expertise in SaaS and accounting fields, and she possesses in-depth knowledge of integrating accounting software like QuickBooks, Xero, and Sage with ecommerce platforms. Her experience also includes handling sales tax, VAT, and GST for ecommerce transactions.
Background
Iona Bird has a solid background in financial and customer success roles across various industries. She started her career at J&D RIGGING PTY LTD as a Financial Controller, then moved to Iona Business Solution as a Global Accountant. Later, she held positions at Cowboys Leagues Club and A2X in various capacities, cultivating a broad skill set and industry knowledge. Her experience working in multinational environments has contributed to her ability to drive revenue and growth through leadership and team development.
Professional Experience at A2X
At A2X, Iona Bird has held several influential positions, including Global Head of Finance, Global Head of Customer Success, and now Head of Customer Experience and People. She has been instrumental in building and developing teams to achieve customer success and has managed customer experience and people operations effectively. Her work has involved creating detailed financial summaries for ecommerce transactions and automating bookkeeping processes for ecommerce businesses.