Veera Adapa
About Veera Adapa
• Experienced CRM and Field Services Delivery Lead with a demonstrated history of working in the information technology and services industry. • More than 10 years experience in Global Commercial IT Services (Field Services and Salesforce/CRM applications) • Having 5+ years’ experience in Managed service model with multi operational support models • Subject Matter expert (SME) for Commercial Field Service Domain and has extensive understanding of the integrations between the systems (SAP, Sales Force, IT Quality systems) • Strong information technology background and professional skilled in CRM Technologies, ETL Tools, Data Warehousing, Analytics, Software Development Life Cycle (SDLC) • Experience in managing validated/regulatory quality systems and critical GXP Systems • Developed and Implemented Global deployment rollouts • Responsible for liaising between project teams across delivery locations and the Customer Service • Responsible for end to end services for the application cluster / portfolio management