Neha Gautam
About Neha Gautam
Neha Gautam is a Business Data Analyst with a Master of Science in Information Technology from Panjab University. She has extensive experience in technical support, cloud computing, and data analysis, currently working at ABC Technologies and Shaw Direct in Toronto, Canada.
Current Role at ABC Technologies
Neha Gautam serves as a Business Data Analyst at ABC Technologies since 2022. In this role, she applies her expertise in data analysis to support business decisions and strategies. Her responsibilities include utilizing advanced data analysis tools to extract insights from complex datasets, contributing to the overall efficiency and effectiveness of the organization.
Professional Experience in Technical Support
Neha has extensive experience in technical support, currently working as a Technical Support Specialist at Shaw Direct since 2018. Her role involves providing assistance to customers, troubleshooting technical issues, and ensuring customer satisfaction. Additionally, she has worked as an Information Technology Specialist since 2019, focusing on hardware maintenance and technical support in a remote work environment.
Educational Background in Information Technology
Neha Gautam holds a Master of Science in Information Technology from Panjab University, where she studied from 2013 to 2015. She also completed a Bachelor's degree in Computer Science at the same university from 2010 to 2013. Furthermore, she studied at Lambton College from 2016 to 2018, further enhancing her technical knowledge and skills in the field.
Previous Experience as Data Analyst
Before joining ABC Technologies, Neha worked as a Data Analyst at The Salvation Army Canada and Bermuda Territory from 2019 to 2022. In this position, she focused on data management and analysis, utilizing her skills in programming languages such as Python and tools like Excel Sheets to derive actionable insights from data.
Technical Skills and Expertise
Neha possesses a strong skill set in cloud computing and Amazon Web Services. She is proficient in using advanced data analysis tools, including Tableau, Hadoop, SAS, and QlikView. Her expertise extends to research, database management, and customer service, making her a versatile professional in the field of data analysis.