David Hoium
About David Hoium
David Hoium is a Service Desk Supervisor with extensive experience in technical support and network administration. He has a strong background in managing service desk operations and ensuring client satisfaction in the building materials industry.
Current Role as Service Desk Supervisor
David Hoium currently serves as the Service Desk Supervisor at ABC Supply Co. Inc., a position he has held since 2020. In this role, he oversees service desk operations, ensuring efficient technical support within the building materials industry. His responsibilities include managing a team and implementing strategies to enhance service delivery and client satisfaction.
Previous Experience at ABC Supply Co. Inc.
Prior to his current role, David Hoium worked at ABC Supply Co. Inc. in various technical support positions. He served as a Technical Support Analyst from 2013 to 2017 and later as a Technical Support Lead from 2017 to 2020. His tenure at the company spanned a total of seven years, during which he developed expertise in providing effective technical support solutions.
Technical Skills and Expertise
David Hoium possesses strong technical skills, particularly in SQL and network administration. He has demonstrated proficiency in managing and configuring firewalls, which contributes to enhancing network security. His technical expertise supports his role in providing high-quality technical support and service desk management.
Educational Background in Information Technology
David Hoium studied at Blackhawk Technical College, where he earned an Associate of Science (A.S.) degree in Information Technology Networking Specialist from 2010 to 2012. This educational background has equipped him with the foundational knowledge necessary for his career in technical support and network administration.
Experience at Televere Systems, LLC
Before joining ABC Supply Co. Inc., David Hoium worked as a Technical Support Analyst at Televere Systems, LLC from 2012 to 2013. This role provided him with valuable experience in technical support, further developing his skills in customer service and client satisfaction.