Heidi J. Pagan, Csm
About Heidi J. Pagan, Csm
Heidi J. Pagan is a Technology PMO Manager at ABC Supply Co. Inc. with extensive experience in project management, having previously worked at AT&T and other companies in various roles.
Current Role at ABC Supply Co. Inc.
Heidi J. Pagan serves as the Technology PMO Manager at ABC Supply Co. Inc. since 2017. In this role, she oversees project management operations, ensuring that technology initiatives align with organizational goals. Her responsibilities include managing project budgets that range from $500k to over $3M, demonstrating her capability in handling significant financial oversight. Additionally, she leads defect triage war room sessions to efficiently address and resolve project issues, contributing to the overall success of technology implementations.
Previous Experience at AT&T
Heidi Pagan worked at AT&T as a Technology Solutions Manager from 2000 to 2016, accumulating 16 years of experience in the Greater Chicago Area. In this position, she was responsible for managing technology solutions and projects. Her commitment to project success was evident as she provided night and weekend support for testing and production implementations, ensuring timely delivery and operational efficiency.
Early Career at Spiegel and Zurich North America
Heidi Pagan began her career as a Business Analyst at Zurich North America from 1999 to 2000. Following this role, she worked at Spiegel as a Production Problem and Change Management specialist for one year in 2000. These early positions contributed to her foundational knowledge in business analysis and change management, which she later applied in her subsequent roles.
Education and Professional Development
Heidi Pagan studied at Western Governors University, where she gained knowledge and skills relevant to her career in technology project management. Her educational background supports her expertise in managing complex projects and understanding regulatory requirements, such as SOX compliance, which she ensures in her current role.
Global Project Management Skills
In her current and previous roles, Heidi Pagan has demonstrated strong global project management capabilities. She has utilized resources from multiple countries and time zones, showcasing her ability to manage diverse teams and projects effectively. This experience highlights her adaptability and proficiency in coordinating international project efforts.