Jason L.
About Jason L.
Jason L. is a ServiceNow Administrator at ABC Supply Co. Inc., with extensive experience in Information Communications Technology from his previous roles at Kerry Americas. He has contributed significantly to ServiceNow implementations and custom application development, enhancing IT service management processes.
Current Role at ABC Supply Co. Inc.
Jason L. serves as a ServiceNow Administrator at ABC Supply Co. Inc. since 2017. In this role, he is responsible for the overall management and support of three distinct ServiceNow environments. His work includes configuring the Service Portal and Service Catalog to improve user experience. He is also part of the ITOM deployment team, focusing on Discovery, Event Management, and Service Mapping.
Previous Experience at Kerry Americas
Jason L. worked at Kerry Americas from 2004 to 2017, holding various positions including Support Center Analyst, Support Center Supervisor, and ICT Service Delivery Manager for the AMER Region. His tenure included responsibilities such as leading support teams and managing ICT service delivery. He played a significant role in the implementation of Change Management process design and ServiceNow configuration during this time.
Education and Expertise
Jason L. studied at the University of Wisconsin-Whitewater, where he earned a Bachelor of Business Administration with a focus on Information Technology from 2000 to 2004. His educational background provides a strong foundation for his expertise in ServiceNow administration and IT service management.
ServiceNow Development and Integration
In his role, Jason L. has developed and deployed over 15 custom scoped applications tailored for non-IT business functions. He has also implemented REST API integrations for various third-party systems to enhance Incident management, Request management, and Event management processes. His contributions include successfully completing 10 major platform release upgrades, ensuring smooth transitions with minimal disruptions.
Technical Implementations and Innovations
Jason L. has implemented Active Directory orchestration for automated user management, which includes password management and user access. His technical skills extend to the configuration of ServiceNow, where he has focused on enhancing operational efficiencies and streamlining processes across the organization.